Allied can help you with all your Call Center recruiting needs.
Having great customer service experience is crucial to keeping customers coming back. 69% of consumers say they spend more with a company that offers a good customer service experience.
Call Centers can be high turnover environments with a never-ending task of hiring and interviewing. A quality customer service provider is a special type of individual driven to solve problems, able to communicate clearly, has a friendly attitude, understands your product or service, has strong time management skills, and most importantly has a real empathy for the customer experience.
Set your company apart from your competitors by establishing an amazing Call Center.
Find The Right Candidates With a Trusted Partner
An Allied recruiter interviews you about your company’s needs and expectations.
We gather top qualified candidates and screen them for the position.
You decide which candidate would be a good fit.
We partner with you in the onboarding and employment process.
Benefits of working with Allied OneSource
Improve your customer service experience
Allied recruiters have experience interviewing thousands of customer service candidates and have built profiles that enable them to identify the best customer service representatives quickly. Our experience in building complete customer call centers and maintaining their capacity will help free up your time and manage the hiring process efficiently.
A Call Center is the hub of your customer experience. After the sale, it is the entry and exit point for your customers. The first and the last impression of your business.
Reduce turnover
To ensure quality workers and customer satisfaction, Allied interviews each candidate individually and maintains an active data base of applicants. During your onboarding process your Allied recruiter will learn about your business, your processes, and your product. During the vetting process, your recruiter will use that information to find the perfect customer service or Call Center representative to fit your needs.
Build A Diverse and Inclusive Team, and Build Loyalty
Allied can also help you with your diversity and inclusivity initiatives as part of the team building process. Through Allied Inclusion Works, we help you hire a more inclusive and diverse workforce and can also help train your existing staff on working with veterans and the disabled. An inclusion initiative can strengthen your connection to your staff creating loyalty and reducing turnover in your customer service department.
Save time and money
Your Allied recruiter is focused on you, your business, and your needs. They will help you to free up your time while they focus on the hiring process, allowing you to focus on what you do best, and your favorite parts of your job. Save time and money by working with a customer service recruiting agency that is solely focused on your business, your needs, and your growth.
We connect you to the right resources that generate the best results for your Call Center. Even with the many recruiting needs of a high volume call center, our experts are able to add a personal touch to the recruiting process to ensure you are getting qualified candidates.
Choose the best hiring option for you
Direct Hire
If you need someone to join your team as a full-time employee for any position we can search millions of the top qualified candidates.
We will deliver these professionals straight to you.
Contract To Hire
Like contract hiring, our staffing experts search our talent pool of qualified candidates who are excited to join your team first as a contractor and if it’s a great fit you can convert them to a full-time team member.
Contract
Our staffing experts search our pool of qualified engineering contractors that you can trust to boost productivity, meet deadlines, and ultimately drive bottom like results for your business.
Roles we recruit for in Call Center
Account Representatives
Bilingual Customer Service
Call Center and Contact Center Team Leads
Call Center and Contact Center Supervisors
Contact Tracers
Customer Service Representatives
Inbound Call Center Agents
Order Processor Agents
Shift Supervisors
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