Responsibilities :
- Relationship & Service Management: Deliver high-level support to agents, brokers, and customers while maintaining precise documentation of all interactions.
- Loan Recovery & Collections: Manage a specific territory of canceled loans by negotiating repayment options and coordinating return premiums.
- Analysis & Problem Solving: Evaluate arrears to identify root causes and collaborate with partners to resolve payment issues and communicate impacts.
- Operational Support & Growth: Utilize performance reporting to recommend loan write-offs, mentor new staff, and lead cross-functional process improvements.
- Professional Experience: 2+ years in administrative, customer service, insurance, or commercial lending roles (premium finance experience is a plus).
- Communication & Relationship Building: Proven ability to maintain strong professional partnerships through excellent verbal and written communication.
- Operational Skills: Highly organized with strong time management, proficient in Microsoft Office (Word, Excel, Outlook), and a high school diploma (some college preferred).
- Work Style:
Capable of working both autonomously and collaboratively in team-based settings to meet organizational goals.
Salary: $42,000-$56,000
