Collections Manager

Collections Manager – Overland Park, KS
We’re seeking an experienced Collections Manager to lead and motivate our collections team. This role is responsible for driving recovery performance, overseeing daily operations, resolving escalations, and ensuring compliance with policies and regulations. Ideal candidates bring 3+ years of collections and supervisory experience, strong leadership skills, and the ability to create a positive, results-driven environment.

Collections Manager We’re seeking an experienced Collections Manager to lead and motivate our collections team. This role is responsible for driving recovery performance, overseeing daily operations, resolving escalations, and ensuring compliance with policies and regulations. Ideal candidates bring 3+ years of collections and supervisory experience, strong leadership skills, and the ability to create a positive, results-driven environment. Salary: $60,000+ annually (based on experience)
Location: Overland Park, KS
Schedule: Full-time, 40+ hours per week

Primary Responsibilities

Lead, coach, and supervise the collections team to meet and exceed performance goals.
Oversee daily operations, ensuring compliance with policies, procedures, and industry regulations.
Monitor account activity, resolve escalated issues, and support team members with complex cases.
Develop and implement strategies to improve recovery rates, productivity, and overall efficiency.
Collaborate with leadership to identify workflow improvements and contribute to process enhancements.
Assist with hiring, onboarding, and training new team members.

Requirements

High School diploma required.
3+ years of experience in collections, accounts receivable, or a call center environment.
Prior supervisory or team lead experience required.
Strong leadership and communication skills with the ability to motivate and develop staff.
Proficiency in Microsoft Office; experience with collections software a plus.
Dependable, professional, and results-driven with strong problem-solving abilities.

#LI-EW1

Location: Overland Park - KS

ZIP code: 66212

Reference: 113087

Secondary Reference: AW,#LI-EW1

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