If you thrive on turning complex customer issues into calm, confident resolutions—and you love owning outcomes—this  Customer Service Manager  role puts you at the center of merchant success. As a  Customer Service Manager, you’ll manage a portfolio of merchants across multiple industries, acting as their go-to partner for day-to-day support, strategic guidance, and long-term retention. This is not a call-center “scripted” job; it’s a high-impact  Customer Service Manager  position where you’ll analyze account activity, recommend smarter pricing/products/processing approaches, and coordinate solutions across internal teams and external partners to deliver a best-in-class experience that strengthens profitability and loyalty.

Required Skills

• Strong problem-solving and de-escalation skills; able to resolve merchant issues efficiently and professionally
• Excellent verbal and written communication skills (phone/email), with the ability to explain solutions clearly to different audiences
• Customer service and relationship management strengths; comfortable supporting a wide range of personalities and needs
• Analytical ability to review merchant/account data and translate insights into actionable recommendations
• Strong organization, attention to detail, and follow-through while balancing multiple priorities
• Experience delivering client-focused solutions aligned to business goals
• Proficiency with  Microsoft Office  and  CRM tools

Nice to Have Skills

• Experience coordinating with banking partners and third-party providers to drive issue resolution
• Familiarity with risk/compliance monitoring and remediation support (including PCI-related corrective actions)
• Background in transaction processing strategy, pricing/product recommendations, and retention-focused portfolio management
• Ability to develop and deliver merchant education or training to improve performance
• Bilingual capability (eligible languages may qualify for a pay differential)

Preferred Education and Experience

• Bachelor’s degree in Business Administration, Accounting, Marketing, or a related field (preferred)
• 3+ years  of experience in a financial institution and/or customer service role (required)

Salary

• $60,000

Bring your attitude, aptitude, and drive to grow—apply today for the  Customer Service Manager  role and take ownership of merchant relationships where your impact is visible every day.

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