Customer Service Specialist
Overview
If you like being the person who keeps a fast-moving operation organized—accurate orders, clear customer updates, and zero loose ends—this Customer Service Specialist role is built for you. As a Customer Service Specialist, you’ll own the order process end-to-end while partnering closely with internal teams (Planning/Shipping) to confirm availability, lead times, and delivery expectations. This Customer Service Specialist position is ideal for someone who’s detail-obsessed, calm under pressure, and strong on phone/email communication.
Required Skills
- 3+ years of experience in customer service, sales support, and/or order entry / order processing (or similar)
- Proven ability to process and manage multiple orders in a fast-paced environment
- Strong attention to detail (accurate data entry, documentation, and follow-through)
- Professional customer communication skills (email + phone) with a resolution-focused mindset
- Proficiency with Microsoft Excel, Outlook, and Word
- Strong organization, prioritization, and time management
Nice to Have Skills
- Experience working closely with Shipping/Logistics, Planning, Inventory, Purchasing, or Sales teams
- Understanding of inventory availability, sourcing options, and lead times
- Exposure to consignment inventory workflows
Preferred Education and Experience
- High School Diploma required
- Additional education in business, customer service, or supply chain is a plus
- 3+ years of relevant customer service/order processing experience preferred
Other Requirements
- Work schedule: 8:00 AM – 5:00 PM
- Work arrangement: Hybrid
- Background check required
Salary
- $48,000 per year
If you’re ready to take ownership as a Customer Service Specialist and keep customers informed while driving clean, accurate order execution, apply today.
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