Are you a customer service professional who is comfortable with technology, enjoys solving problems, and knows how to explain information clearly? We’re looking for a Technical Customer Support Specialist to provide frontline assistance for an important healthcare information system used by healthcare professionals, schools, childcare organizations, partner agencies, and members of the public.

This role combines customer service, system support, account administration, and records processing. You’ll help users resolve access issues, navigate system requirements, process important record requests, and understand policies that may otherwise feel complicated. You don't need to be an IT expert—we're looking for someone who is dependable, comfortable with computers, highly detail-oriented, and confident assisting people with different levels of technical experience.

If you enjoy helping people, solving problems, and being the person who can turn a confusing request into a clear next step, this is an excellent opportunity to build experience in healthcare technology and system support.

Key Responsibilities

• Provide Tier 1 phone and system support by answering user questions, troubleshooting basic access and account issues, resolving requests when possible, and routing more complex technical issues to the appropriate resource.
• Review and process healthcare record requests received electronically, by fax, or in person, verifying that required forms, signatures, and documentation are complete before releasing information.
• Support user and facility account administration by reviewing access requests, creating and updating accounts, assigning appropriate permissions, assisting with account unlocks, and following established privacy and security procedures.
• Deliver responsive customer service to healthcare providers, schools, childcare organizations, partner organizations, and members of the public while documenting issues and helping identify recurring support or process needs.

Qualifications

• At least one year of experience in customer service, administrative support, general office, technical support, or another role involving regular interaction with customers or system users.
• Comfortable using computers, email, electronic records, web-based applications, and standard office technology; prior Tier 1 help desk or system-support experience is preferred but not required.
• Strong verbal and written communication skills with the ability to explain policies, procedures, and basic technical information clearly to users with different levels of experience.
• Excellent attention to detail, reliability, and judgment when reviewing documentation, following established procedures, and working with sensitive or confidential information.

Additional Requirements

This position requires the ability to work onsite in Topeka, KS, Monday through Friday from 8:00 AM–5:00 PM. Work is primarily desk- and computer-based with frequent telephone use. Candidates should be comfortable sitting for extended periods and occasionally lifting or moving office-related materials weighing up to approximately 25 pounds.

If you’re a dependable, customer-focused professional who enjoys solving problems, working with technology, and helping people navigate important information, we want to hear from you. Apply today to take the next step in your career and put your communication, organization, and technical aptitude to work in a role where your support makes a meaningful difference.

Pay rate:$22 - $24/hr