Requirements:
- High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
- 2-3 years of experience in a telecommunications environment, with knowledge of voice and data communication networks.
- Familiarity with carrier transport circuit technologies (Ethernet over Copper, ADSL, T1s, fiber services, Metro-Ethernet) and network infrastructure (DNS, IP Subnetting).
- Experience with dynamic routing protocols (BGP, OSPF, RIP, EIGRP) and telephony-based technologies (TDM, Converged, VOIP, SIP).
- Must have exp. troubleshooting Optical Transport, Ciena & Cisco
- Strong problem-solving skills, excellent written and verbal communication, and the ability to handle customer incidents empathetically while escalating and following up when necessary.
- Collaborate with telecommunication providers, enterprise customers, and vendors to coordinate resources and resolve network incidents efficiently.
- Stay informed about and adhere to organizational Standard Operating Procedures (SOPs) to ensure consistent and effective service delivery.
- Monitor, maintain, and optimize performance of all edge network devices, including routers, switches, firewalls, VoIP systems, and telecommunications circuits across the network.
- Handle event and incident management according to established processes, ensuring prompt response and resolution of network issues.
- Create, triage, and manage trouble tickets, perform remote diagnostics, and troubleshoot services (e.g., TDM, VoIP, SIP, DIA, MPLS, VPRN), escalating as needed to carriers and internal teams until resolution.
