Join our dynamic team, where we pride ourselves on delivering exceptional customer service and cutting-edge telecommunication solutions. As a NOC Technician, you will be responsible for monitoring, managing, and maintaining the performance and quality of all edge network devices across the network. You’ll play a critical role in troubleshooting and resolving incidents to ensure that our clients receive top-tier service.
Key Duties & Responsibilities:-
Monitor and maintain network devices, including telecommunications circuits, routers, switches, firewalls, VoIP systems, and failover solutions.
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Troubleshoot and repair voice and data services, including TDM, VOIP, SIP, DIA, MPLS, and VPRN.
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Perform event and incident management, create and triage trouble tickets, and collaborate with vendors and carriers to resolve issues in a timely manner.
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Communicate effectively with internal teams, enterprise customers, vendors, and other stakeholders to coordinate resources and resolve incidents.
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High School Diploma or equivalent required; Associate or Bachelor’s degree preferred but not required.
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1-2 years of experience in a telecommunications environment, with a basic understanding of voice and data communication networks.
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Familiarity with carrier transport circuit technologies, network infrastructure (DNS, IP Subnetting), and dynamic routing protocols (BGP, OSPF, RIP, and EIGRP).
- Vendor certifications (Cisco, BTI, Alcatel-Lucent, Fortinet, etc.) preferred but not required.
- Over night shift 12am-8am Sun-Thur into Friday
Salary:
$38,000 - $42,000
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