Job Description

Key Areas of Responsibility

The Quality Manager is accountable for the following results:

• Lead, manage, mentor, and continuously develop the Quality Department. Create and execute development plans to enhance team capabilities and assess departmental effectiveness.

• Oversee the execution of corrective and preventive actions. Monitor, analyze, and improve customer satisfaction metrics including PPMs, PRRs, NCTs, QRs, and related indicators.

• Ensure Core Quality Tools (Control Plans, PFMEA, etc.) are reviewed, updated, and aligned with corrective actions and process changes.

• Provide leadership and support to all departments in internal problem-solving activities. Implement and sustain data-driven reporting, problem-solving, and continuous improvement systems.

• Lead and maintain APQP and PPAP activities to ensure compliance with internal, customer, and AIAG requirements. Ensure all documentation is accurate, organized, maintained, and consistently followed.

• Ensure all product specifications are met with respect to fit, finish, durability, and appearance. Monitor and report performance against key product and process characteristics, and ensure continuous improvement plans are in place for KPCs.

• Maintain accuracy and currency of all internal and customer quality databases.

• Ensure compulsory certification marks are properly maintained and applied to finished, nonconforming, and changed products.

• Notify certification bodies of product changes impacting compulsory certification marks.

• Serve as the customer representative for plant-level quality concerns.

• Support initiatives to improve internal performance related to scrap reduction, downtime, efficiency, and First Time Quality (FTQ).

• Maintain overall responsibility for supplier quality performance, including conducting supplier audits and site visits as required.

• Document all quality-related activities in accordance with established requirements.

• Adhere to all emergency evacuation and safety procedures to ensure employee safety.

• Perform additional duties as assigned by management.

Limits of Authority

The Quality Manager is authorized to:

• Advise the Plant Manager of situations that pose significant risk to product quality, customer satisfaction, employee safety, facilities, or program performance.

• Initiate actions to prevent nonconformances related to product, process, or systems.

• Identify, document, and track quality-related problems.

• Recommend, implement, and verify corrective and preventive solutions through appropriate channels.

• Control the processing and delivery of nonconforming product until deficiencies are corrected.

• Approve Business Operating System documentation as applicable.

• Approve departmental purchase requisitions.

• Approve PPAP documentation.

• Validate and approve customer complaint responses.

• Review and approve revisions to Core Quality Tools (Control Plans, PFMEA, etc.).

Education, Experience, and Skills Required

• Bachelor’s degree in a manufacturing-related discipline, ASQ Certified Quality Engineer, or an equivalent combination of education and experience.

• Minimum of five (5) years of experience in a Quality Engineering role within a Tier 1 automotive manufacturing environment.

• Minimum of three (3) years of supervisory or leadership experience in quality control or quality engineering.

• Qualification or approval for color and appearance testing for product inspection.

• Strong working knowledge of AIAG Core Tools.

• Experience with color testing equipment (e.g., Macbeth or equivalent systems).

Required Internal Training

• Orientation, vision, and culture training

• Departmental training, including:

  • Preventive, Corrective, and Nonconformance Management

  • Continuous Improvement

  • Engineering Change Management

  • Program and Process Development

  • Purchasing and Supplier Development

  • Business Systems Management

  • Quality and Inspection Management

  • Root Cause Analysis and Problem-Solving Tools

  • Change Control and Action Tracking Systems

  • Supply chain and customer database systems

  • Customer scorecards and applicable customer applications

  • Production System methodology

• Company training, including:

  • Information Technology systems

  • Email and communication tools

  • ERP and purchasing systems

  • Quality mission and policies

  • Expense reporting and travel management systems

Health, Safety, and Physical Demands

• Ability to sit, stand, and move throughout office and manufacturing environments.

• Capability to perform computer-based work for extended periods.

• Ability to navigate a production environment as required.

Risks Associated with the Position

• No unusual risks associated with this role.

Travel Requirements

• Up to 25% travel required.

• Valid driver’s license required.