Service Technician – Industrial Generator Systems
Location:
Olathe, Kansas
Department:
Service
Employment Type:
Full-Time
Travel Requirements:
Up to 80%, depending on business needs
Annual Pay:
$60K
Outstanding Benefits provided
at minimum cost
Position Summary
We are seeking a highly skilled and customer-focused Service Technician to support the maintenance, troubleshooting, and warranty service of industrial generator systems (gensets).
This position plays a critical role in ensuring customer satisfaction by providing technical expertise, diagnosing complex mechanical and electrical issues, and coordinating effective service solutions.
The ideal candidate will have extensive experience with generator systems, engine technologies, and electronic controller programming. This position requires a combination of technical troubleshooting, customer interaction, field service, and administrative documentation.
The technician will work both remotely and at customer locations, with time spent at the Olathe, Kansas facility when not traveling.
Essential Duties and Responsibilities
Technical Support & Troubleshooting
Diagnose mechanical, electrical, and operational issues involving industrial generator systems.
Provide remote technical assistance to customers, including step-by-step troubleshooting and repair recommendations.
Troubleshoot generator controllers, engine systems, and related electrical components.
Coordinate repairs and warranty-related equipment replacements with internal departments.
Work with suppliers and technical support resources to resolve complex equipment issues.
Field Service & Customer Support
Travel to customer locations to assess equipment issues and provide on-site technical support.
Serve as a primary point of contact for customers experiencing service or warranty concerns.
Deliver professional, timely solutions while maintaining high customer satisfaction.
Provide technical training and guidance on generator operation, maintenance, and proper equipment care.
Resolve customer concerns and service-related conflicts professionally.
Warranty Administration & Documentation
Evaluate and process warranty claims according to established policies and procedures.
Maintain accurate records of warranty claims, service cases, repairs, and equipment start-up documentation.
Monitor open warranty cases and coordinate follow-up activities to ensure timely resolution.
Communicate warranty claim status to customers and internal teams.
Prepare service reports and maintain accurate technical documentation.
Team Collaboration & Continuous Improvement
Collaborate with service, sales, production, and parts departments to coordinate service solutions.
Monitor departmental service activity and contribute to operational reporting.
Identify opportunities to improve service efficiency, technical processes, and customer satisfaction.
Support established quality management procedures and continuous improvement initiatives.
Follow company safety standards, quality procedures, and good manufacturing practices.
Required Qualifications
Education & Experience
High school diploma or equivalent required; additional technical education is beneficial.
Minimum 5 years of experience working with complex mechanical and electrical equipment.
Minimum 2 years of experience programming generator controllers, including systems such as Deep Sea Electronics (DSE), ComAp, or equivalent.
Minimum 1 year of experience with Tier 4 Final engine technology and spark-ignited engines.
Experience diagnosing and troubleshooting industrial power generation equipment.
Technical Skills
Strong understanding of mechanical and electrical troubleshooting.
Knowledge of generator control systems, engine operation, and related components.
Ability to diagnose equipment issues and recommend effective repair solutions.
Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Experience with SAP or similar ERP systems is a plus.
Ability to maintain accurate technical records and service documentation.
Professional Skills
Excellent customer service and interpersonal communication skills.
Strong analytical thinking and problem-solving abilities.
High attention to detail and accuracy.
Ability to work independently in the field and collaboratively with internal teams.
Strong organizational skills and ability to manage multiple service requests.
Professional approach to customer concerns and conflict resolution.
Travel & Scheduling Requirements
Extensive travel to customer locations, potentially up to 80% of working time.
When not traveling, regular on-site attendance at the Olathe, Kansas facility is required.
Flexibility to accommodate varying work schedules and emergency on-call service requests.
Physical Requirements & Work Environment
Ability to work in industrial, warehouse, outdoor, and customer-site environments.
Potential exposure to extreme temperatures, noise, dust, fumes, and moving machinery.
Ability to stand, sit, and walk for extended periods.
Ability to lift up to 20 pounds.
Ability to work in confined spaces when necessary.
Required use of appropriate personal protective equipment (PPE), including safety glasses and steel-toe footwear.
Ability to operate equipment safely and perform detailed visual inspections.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Ideal Candidate Profile
The ideal candidate is an experienced industrial generator or power generation service technician who combines strong mechanical and electrical knowledge with excellent troubleshooting and customer service skills.
Successful candidates will be comfortable working independently, traveling frequently, diagnosing complex technical problems, and communicating effectively with customers and internal teams.
Experience with generator controller programming, Tier 4 Final technology, and industrial engine systems will be particularly important for success in this role.
