Manage unrepresented, represented, and litigated property and personal liability claims from initial intake through resolution

Handle first-party property claims as needed

Establish timely contact with all involved parties and conduct thorough investigations to determine coverage and legal liability

Draft clear, well-supported coverage determinations, including Reservation of Rights letters

Evaluate, negotiate, and resolve claims within assigned authority levels

Maintain detailed, audit-ready claim files with strong documentation, diary management, and adherence to fair claims practices

Deliver a high-touch service experience through proactive communication and expectation setting

Direct and collaborate with defense counsel, independent adjusters, and subject matter experts

Request and review appraisals, estimates, cause and origin reports, and other investigative materials

Review estimates and reports and issue payments in accordance with policy terms

Support workload surges and catastrophe response efforts, including potential on-call, evening, or weekend coverage

Contribute to projects and cross-functional initiatives as needed

Minimum of 3 years of experience adjusting complex liability and casualty claims

Strong background handling catastrophic bodily injury, third-party liability, and litigated general liability claims

Demonstrated ability to navigate litigation and negotiate effectively

Experience with homeowners, condo, and/or landlord claims preferred

Deep knowledge of claims practices, coverage analysis, liability investigations, estimating, and claims operations

Exposure to subrogation, fraud investigation, SIU, or property damage estimating is a plus

Prior leadership or mentoring experience preferred; AIC and/or ARM designation a plus

Highly self-motivated, adaptable, and comfortable managing a heavy, fast-moving workload

Willingness to take a hands-on, flexible approach in a non-traditional, results-driven environment