Required Skills
- 1+ year of experience in technical support, help desk, service desk, or customer-facing troubleshooting
- Strong verbal and written communication (able to translate technical steps into plain language)
- Proven ability to document issues and resolutions clearly and consistently
- Comfort handling a high volume of tickets and phone-based troubleshooting
- Strong time management: able to prioritize, follow up, and close the loop with customers
- Professional, patient approach with frustrated or non-technical users
- Ability to learn new products and workflows quickly
- Collaborative, team-first mindset
Nice to Have Skills
- Experience supporting specialized diagnostic devices or field-deployed hardware/software products
- Familiarity with vehicle diagnostics concepts (OBD-II fundamentals, modules, connectivity, etc.)
- Exposure to OEM or manufacturer-specific software ecosystems (installation, updates, licensing, connectivity)
- Experience with HubSpot or other CRM/ticketing systems
- Background creating/updating knowledge base articles or improving support processes
Preferred Education and Experience
- 1–3 years in a technical support, customer support, or help desk environment
- Automotive, electronics, or technical trade exposure is helpful, but not required (training provided)
Other Requirements
- Full-time, on-site role in Olathe, KS
- Willingness to make proactive outbound calls as part of the troubleshooting process
- Comfortable escalating complex issues and providing clean handoff notes to higher-tier support
- Certifications are welcome but not required
