Achieving an 80% IT Retention: A Major Win for a Leading Food and Beverage Giant

Professional Division; Managed Services

Finding and retaining top talent is a universal challenge that drains resources and impacts productivity and morale. This issue is especially critical in tech-heavy industries, where specialized roles require technical expertise and a deep understanding of company-specific systems. 

Allied OneSource addresses this pain point with strategic recruitment and retention practices. We help our clients build cohesive, productive teams and reduce the costly cycle of constant hiring and training by placing the right people in the right roles. 

Here's how we turned a high turnover problem at one of the world's largest restaurant companies into a success story. We improved employee retention, filled important IT jobs, and built a strong base for long-term growth.

The Obstacle 

Our client is one of the world’s largest full-service restaurant companies. They own and grow some of the most popular restaurant brands, working to bring franchisees, brands, and team members together for greater success.

Before partnering with Allied OneSource, they had challenges filling qualified candidates across the United States for specialized IT roles such as Application Support Specialists, IT Implementation Specialists, and help desk representatives. These positions needed people with technical skills who could also learn about the company’s unique systems. 

Hiring permanent staff didn’t solve the problem, and turnover rates stayed high. This constant need to recruit new people was expensive and slowed their IT operations. It became clear that a better solution was necessary.

Looking for a strong workforce, they turned to Allied OneSource for help.

The Solution 

At Allied OneSource, our core objective is to contribute to the success and sustainability of your business by building a capable and motivated team. That's why we developed a targeted approach to address our client's staffing challenges. Our strategy focused on three key areas.

1. Customized Screening Process
   Our method consisted of a thorough screening process focused on assessing both technical skills and cultural fit. We also worked closely with the client to identify the key qualities needed for success on their technical support team. This collaboration allowed us to streamline the selection process and find candidates who not only had the right skills but also fit well with the company culture. 
   
   
2. Temp-to-Hire Model
   We introduced a temp-to-hire employment arrangement instead of immediate permanent hires. This model included a three-month trial period for both the client and candidates. During this time, the client could evaluate candidates' performance, adaptability, and team integration. 
   
   Candidates could also assess if the role and company culture aligned with their career goals. This approach allowed both parties to make informed decisions about long-term employment based on actual performance and compatibility. 
   
   
3. Collaborative Approach
   Throughout the process, we maintained open communication channels with the client's HR department, the hiring managers, and members of the leadership team. This ongoing dialogue allowed us to refine our recruitment strategy based on real-time feedback and results. By working closely with the client at all levels and across business unit stakeholders, we could quickly adjust our approach as needed, and ensured we consistently delivered candidates who met their evolving needs.
   
   This combined strategy created a flexible, low-risk hiring solution that directly addressed the client's high turnover issues. It provided a practical way to find and retain talented staff while ensuring a good fit for both the company and the candidates.

The Outcome 

Our approach resulted in a more satisfied workforce and filled every open position. Allied OneSource worked closely with the HR team, the hiring managers, and members of the leadership team to develop a solution that significantly improved retention rates and effectively filled roles. 

• Rapid Staffing Success: In just 12 months, we successfully filled 55 positions for our client. This swift turnaround helped the company maintain operational continuity and meet its immediate staffing needs. 
• Improved Retention Rates: Our temp-to-hire model proved highly effective. Over 83 percent of the technical support specialists we placed transitioned to permanent roles after the three-month trial period. This result marked a significant improvement from the client's previous 50 percent conversion rate. 
• Stable Workforce: The significant increase in our client's conversion rate led to a more stable and experienced workforce. This stability minimized the constant cycle of hiring and training, allowing the company to focus on growth rather than continuously filling vacant positions.
  
  

The Impact 

Over the years, the team members, franchisees, and restaurant staff have transformed our client’s vision into a network of thousands of restaurants, which have become cherished gathering spots for friends and family. Each location has grown into a place of joy and connection that people return to again and again.

Allied OneSource shares this commitment to growth and success. Just as our client's restaurants have become community staples, we aim to create dynamic teams that are the cornerstone of your continued expansion and achievement.

And the results speak for themselves. Our journey has sparked an impactful transformation into our client's organization: 

• Operational Efficiency: With a stable and skilled technical support team in place, our client saw increased operational efficiency. The new team helped the client meet growing demand for its products and services more effectively without experiencing disruptions or delays. 
• Enhanced Technical Support: The new technical support team effectively handled the client’s growing demand for their products and services. With their specialized skills, they quickly resolved technical issues and supported the client’s expanding needs. Their proactive approach and fast responses allowed the client to manage more requests and challenges without affecting service quality. 
• Boosted Customer Satisfaction: With the right team in place, the client provided reliable and responsive support, enhancing their brand’s reputation and attracting more customers. This also strengthened their existing relationships.

This is just the start of an exciting journey. With a strong foundation and remarkable success already in place, we're ready to capitalize on this momentum.
If you're also having trouble finding and retaining the right team, let’s work together to implement these successful strategies and turn your hiring and retention challenges into achievements. Reach out to us at info@AlliedOneSource.com to learn more. 

With Allied OneSource, we can help you evolve your strategies, expand your solutions, and partner with you to achieve even greater milestones.